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Dave’s coronavirus blog post 7

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The lovely warm weather in Kent made Sunday in particular feel like it was a mid-August, and that we’d probably be whizzing off on holiday sometime soon.  In fact we were supposed to have flown to The Highlands on Sunday for a week away from the usual day to day routine.  Oh well, this time next year maybe?!

Dave’s coronavirus blog post 6

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I managed to tune out of work over the weekend, which is a skill I have learned over the years otherwise as a business owner, you run the risk of being too immersed in the situation, losing sight of what’s really urgent and also seeing productivity drop as you become too mentally exhausted to function properly

Dave’s coronavirus blog post 5

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As well as reacting to the economic turmoil, we have to carry on running Gibson Lamb too. It’s our business year end on 31st March so I’ve been getting the accounts in order, and one of our crucial (and obligatory) insurances – Professional Indemnity – comes up for renewal on 31st March as well.

Dave’s coronavirus blog post 4

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My legs ache, which means the new exercise regime associated with ‘stay at home living’ is reaching areas not usually reached!

Yesterday was the busiest day since this crisis started, with every email answered seemingly generating two new emails. The phone was ringing a lot too, and occasionally I struggled with ‘bandwidth’ on the office phone via my PC, but I reverted to using my traditional home phone instead. 

Dave’s coronavirus blog post 3

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I’ve just been out to post a tax year end letter and go for a jog in the sunshine, with the former being urgent work as far as I’m concerned and the latter my ‘out the house exercise’. Did I make a strategic error there, combining the two?

Dave’s coronavirus blog post 2

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Boris has announced the inevitable shutdown, so I’ve collected a few bits from the office to make my home set up slightly better but I’m lucky to have a pretty good configuration already. I will miss my standing desk though, so need to work on a way to replicate it in a home environment.

Dave’s coronavirus blog post 1

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I’m not one for blogging every day or every week, but the world has been turned upside down in 2020 and I thought it might be cathartic to write about the challenges we face.

Our clients are worried about their health, their families and their investments.  We are worried about these things too.  

I am also worried about my business, the impact this could have on my family, my employees and the viability of the businesses that we rely on to support us.

Why we invest so much £ in resilient IT

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Our office internet connection has just failed.  I know it’s not “out fault” as other offices on the same floor are also down.

No big deal.  I’ve turned on our mobile internet dongle which is basically a mobile phone pretending to be a WIFI connection and told the computers to look for that and not the “wired ethernet”.  Once that is done, we connect to the VPN (a tool that gives us a secure connection to our database if we aren’t using the wired ethernet), and within 5 minutes we’re back up and running.

Okay, it’s a little slower, but it’s working!!

Time for a thank you to our IT Partners Advantage who helped us design and implement the system.

Question: What is Greenwashing ?

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Answer: It is where companies use marketing to appear socially responsible

The Renewable Energy Guarantee of Origin scheme was intended as a simplification, but has become a loophole

In the words of the UK’s energy regulator Ofgem, the ‘Renewable Energy Guarantee of Origin’ (REGO) scheme is designed to “provide transparency to consumers about the proportion of electricity that suppliers source from renewable generation.”

FE Analytics: our awful experience.

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We’ve been using FE’s Analytics software since 2007 and have always found them friendly, cooperative and easy to deal with and we love their software. We refer to FE as our ‘investment research partner’ and over the last few months have been working on a new project which will bring our firms even closer together.

Higher probate fees for larger estates

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Larger estates face higher probate fees, in some cases many thousands of pounds more, following the confirmation of new tiered fees.

The Ministry of Justice has confirmed the new probate fees which will be introduced in April 2019 following a consultation last March, which was then postponed ahead of the  general election in June. The fees have now however been confirmed as going ahead.

Gibson Lamb Report: Philip Hammond’s Budget, October 2018

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Yesterday’s budget took place on a Monday for the first time since 1962 and was delivered by ‘Fiscal Phil’ who seemed in a jovial mood. Here is our usual summary of the main changes that relate to individuals. As with every Budget, the devil is often in the detail. As more details come to light we will let you know.

With the UK’s deficit coming down and the government getting better at collecting tax, there was some room for manoeuvre. The reception in this morning’s papers is generally positive.

Care homes: a review of the rules

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Choosing a residential care home for an elderly parent, relative or friend can be an emotional decision and when you finally make a choice, you expect the care home to treat you fairly as a consumer.

It was interesting to read that following a year-long market study, the Competition & Markets Authority (CMA) is consulting on new advice to help care homes meet their consumer law obligations.

The study concluded that there is a risk care home residents are being treated unfairly, with some residential care homes potentially breaching consumer law.

Staying safe from investment scams

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There are plenty of ways to lose money to fraudsters. Keeping your money safe, especially online, is challenging when fraudsters use increasingly sophisticated ways to deceive investors.

Our regulator, the Financial Conduct Authority (FCA), has issued a new warning over the growing threat of loan fee scams which specifically target borrowers. According to the FCA, more than £3.5 million was lost to this form of fraud during the last year.

Don’t Panic: A leaving the EU process update

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I was listening to the radio on the train whilst commuting into London earlier today, hoping I wouldn’t reach the part of the journey where the signal drops out just as the news broke, but fortunately I was able to listen live to the speeches made by Jean-Claude Junker and Theresa May. The terms of Britain’s exit from the European Union have been agreed.

The American healthcare – another point of view

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I will confess I was finding it hard to understand why President Trump was so keen to change or replace the healthcare provision put in place by his predecessor President Obama. One of our clients has family in America so as we were chatting one day, I asked if he knew what was happening and why? Here’s his answer, which I thought I would share with you as I found it very interesting. Naturally I have changed our client’s name.

Computers, eh?

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Last Thursday I glanced at the clock by my desk, flipped my Surface – a fancy pc tablet combo – closed and put it in the squishy travel bag before heading to the station to catch my usual train home. As I commute home early, I usually have lots of space on the train. Last Thursday was no different and I planned to finish off whatever it was I was doing to make good use of the travelling time.

Our Autumn Statement 2016 Summary

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Yesterday Philip Hammond, delivered his first and last Autumn Statement. Much has been written since about his attempts to ensure Britain is – in his words – “match-fit” in time for the triggering of Article 50 early next year. And while we all hope that the Great British economy is more Andy Murray than Wayne Rooney on that fateful day, rather less has been written about how the announcements might affect your finances.

The Budget: March 2016

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The Budget: March 2016

As regular readers of our blog will know, until recently we were expecting the Chancellor to announce significant changes to pensions at the Budget, but thanks to a last minute change of heart, pensions escaped without any significant tinkering for which we are grateful. It’s likely George will return to pension legislation in the future, but for now at least tax relief and pension lump sums remain unchanged.

Three questions to ask yourself to start understanding your finances

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Financial planning doesn’t have to be daunting. Framed the right way, it can be incredibly intuitive. When working with our clients we find out three important things from them:

  1. What do you have?
  2. What do you want?
  3. When do you want it?

Sound financial planning is tailored to the individual. You will know when you’ve found a good financial adviser because before they event start thinking about investment options, tax or estate planning, they will ensure they have a sound understanding of your answers to these three questions.

Recycling – our stats (impressive numbers!)

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As you know, we are big fans of recycling here at Gibson Lamb.  We like to do our bit to help the environment.

We have been recycling for many years and are always surprised when Paper Round provide our yearly statistics every January.

The last 12 months have been exceptional and we thought we would share the results with you in the below infographic!

Our investment process

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A key part of any long term financial planning is making sure you’re invested in the right things at the right time.

Gibson Lamb is a small, privately owned business (and we’d say that is a significant reason why we remain successful 40 plus years after we started) but what this does mean is that we don’t have the budget to have an in house investment expert with the sole job of reviewing the economic outlook and deciding what to buy, what to sell and what to hold.

The key reasons 9 out of 10 people don’t retire

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Our business is over 40 years old and our many of our clients have known us for a very long time; indeed it could be said we’ve matured together over the years. In practical terms this means quite a reasonable proportion of the work we do on a daily basis is helping people in the run up to one of their most important lifetime financial decisions, namely retirement.

The importance of backing up your data

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It had to happen one day. I was driving home from a meeting when my phone beeped to tell me the team in the office wanted to talk. My Windows Mobile phone screens calls for me when I’m driving so I’m not tempted to talk on Bluetooth unnecessarily, get distracted and thus caught speeding or worse.
A few miles up the road I pulled over and called them back.

One of the team had pressed the wrong button at the wrong time and our database was no longer working quite as intended.

‘No trouble’ I said, that’s what we have backups for.

Log a call with support and it’ll be easy to fix.

It wasn’t as easy to recover the data as we expected

I wont bore you with the details but it wasn’t quite as easy to fix as I’d hoped and with hindsight the software house have said their actions and process to recover the data were far from perfect. However, despite it taking longer than we expected, we were able to recover the data and carry on business as usual.
Nevertheless without our backups we would have faced some serious challenges. We have over 1,000,000 client related documents on our server – we’ve been using document management services since 1998 so we’ve built up a lot of information over that time.

How do we backup our data?

They say data isn’t backed up properly unless it’s in three separate places. Therefore we backup overnight using two separate systems (plus the original copy in the office making three copies in total). The first is www.depositit.com which is a cloud based backup. It’s easy to use and not particularly expensive. However it’s limited by the bandwidth of our internet connection so in practice we cannot backup everything to depositit each night.
We therefore also run an old fashioned but robust, reliable backup to tape. The tape is collected by the specialist data security firm Iron Mountain every morning which means a complete copy of our server, emails, databases etc are stored away from our premises by around 9:30am.
It turned out last week we had to fall back on both backups. Initially we recovered a small file from the cloud which worked fine. We had it ready for use within minutes. The software people however decided we needed a lot more files and this was impractical over broadband so we ‘called’ the previous night’s tape back from Iron Mountain which arrived within 2 hours.
The software people then set about rebuilding the system and soon enough everything was running perfectly again.

Test your Disaster Recovery programme

There is nothing quite like testing your Disaster Recovery programme for real. It’s a bit of a nerve shredder to be honest and we could have done without the hassle but all is well that ends well as they say.
Our backups cost us money but, as we have just proved, are an invaluable asset that you hope you never need.
Our advice therefore is not only to back up your data but also to test whether the backups are actually working. We may have been posting a somewhat different blog if we were not so well prepared.